Refund policy

MechIntel Store - Standard Quality Assurance & Return Policy

At MechIntel Store, every component—from microcontrollers to flight hardware and sensors—undergoes strict quality control and verification prior to dispatch. Due to the sensitive technical nature of electronic hardware, robotics, and drone components, our return policy is governed under our Quality Guarantee framework.

1. Scope of Eligibility

Returns, replacements, or refunds are exclusively applicable to items exhibiting verified manufacturing or technical non-conformance defects upon arrival. 

To be eligible for a return evaluation:
* The claim must be initiated within 7 calendar days of confirmed delivery.
* The item must be in its original, un-soldered, and unmodified condition, accompanied by original packaging, documentation, and accessories.

2. Technical Evaluation & Quality Verification

All returned items undergo a thorough bench test and technical evaluation by our engineering team upon receipt:
* Confirmed Defects: If our technical team confirms a manufacturing defect, MechIntel Store will issue a full refund to the original payment method or dispatch a replacement at no additional charge.
* Exclusions: Items showing signs of customer-induced damage—including but not limited to improper soldering, reverse polarity wiring, over-voltage spikes, firmware tampering, physical crash/impact damage, or improper installation—are strictly ineligible for return or refund.

3. Return Authorization (RMA) Process

To initiate a return evaluation:
1. Contact our support team within 7 days of delivery with your Order Number and detailed photo/video proof demonstrating the suspected defect.
2. Upon preliminary review, an official Return Merchandise Authorization (RMA) code and return shipping instructions will be provided.
3. Items returned without prior RMA approval will not be accepted or processed.

4. Refund & Processing Timelines

Once a returned component is received and successfully passes technical inspection, refunds or exchange dispatches are finalized within 5 to 7 business days. Refunds will be issued to the original payment method (e.g., Razorpay / Bank Account).